Privacy Policy

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Effective Date: 19/06/2025

At Charlotte's Canine Companions, your privacy is important to us. This privacy policy explains how we collect, use and protect your personal information when you use our website or services.

Information We Collect

We may collect the following types of information: 

• Contact Information: Name, email address, phone number, home address (for service visits).
• Pet Information: Pet names, breeds, medical needs, behaviour notes.
• Scheduling and Service details: Dates of service, visit preferences, emergency contacts.
• Website Usage Data: Cookies and analytics (if applicable).

How We Use Your Information

We use your information to:

• Provide and manage pet care services.
• Communicate with you about bookings, updates or emergencies.
• Respond to inquiries.
• Improve our services and website experience.

We do not sell, rent or share your personal information with third parties for marketing purposes.

How We Protect Your Information

We use appropriate technical and organisational measures to protect your data. Access to personal information is restricted to those who need it to provide services.

Sharing of Information

We may share your information with:

• Emergency veterinary services (if needed for you pets care).
• Trusted third-party service providers (e.g. scheduling software or payment processors), only as necessary.

Your Rights

You have the right to:

• Access or update your personal information.
• Request deletion of your data (where legally applicable).
• Ask questions about how your data is used.

To make a request, please contact us at charlottescaninecompanions@gmail.com 

Cookies & Website Tracking

Our website may uses cookies to enhance user experience and gather basic traffic data (e.g. via Google Analytics). You can adjust your browser settings to manage cookie preferences. 

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted here with a new effective date. 

Contact Us 

If you have any questions or concerns about this Privacy Policy, please reach out to:

charlottescaninecompanions

EMAIL: charlottescaninecompanions@gmail.com

PHONE:

WEBSITE: https://charlottescaninecompanions.com/